Privacy Policy

1. Information We Collect

SÉRGO may collect personal information that you voluntarily provide, including:

SÉRGO does not intentionally collect sensitive personal data unless it is necessary to provide a requested service, required by a supplier or authority, or voluntarily provided by the client.

2. How We Use Your Information

SÉRGO uses personal information to:

• Respond to inquiries and service requests
• Arrange tourism, concierge, transportation, airport assistance, accommodation support, reservations, and access services
• Confirm bookings and service details
• Communicate with clients through phone, WhatsApp, email, or website forms
• Process payments and confirm transactions
• Coordinate with trusted suppliers and service providers
• Provide customer support
• Handle cancellations, refunds, disputes, or chargebacks
• Improve our services and client experience
• Comply with accounting, tax, legal, payment, and regulatory obligations

3. Sharing Information

SÉRGO may share necessary information with trusted third parties only when needed to deliver the requested service or meet legal and operational requirements.

These parties may include:

• Payment providers
• Transportation providers
• Hotels and accommodation providers
• Restaurants, lounges, venues, beaches, and experience suppliers
• Accounting, legal, compliance, and technology service providers
• Government, tax, regulatory, or security authorities when required by law

SÉRGO does not sell client personal data.

4. Payment Information

Payments may be processed through approved third-party payment providers.

SÉRGO does not store full card numbers, CVV codes, or sensitive card authentication details on its website.

Payment processing is handled by secure payment providers according to their own security and compliance standards.

5. Data Protection

SÉRGO takes reasonable administrative, technical, and operational steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

Access to client information is limited to authorized persons who need it to provide services, manage operations, process payments, or comply with legal and accounting obligations.

6. Data Retention

SÉRGO keeps personal information only for as long as necessary to provide services, manage records, handle disputes, support accounting and tax requirements, and comply with legal or regulatory obligations.

Some information may be retained for a longer period where required for tax, accounting, payment, chargeback, legal, or compliance purposes.

7. Client Rights

Clients may contact SÉRGO to request access, correction, update, or deletion of their personal information, subject to legal, accounting, tax, payment, dispute, and operational requirements.

Requests can be sent to:

info@sergoegypt.com

8. Cookies and Website Data

SÉRGO’s website may use basic cookies, analytics tools, or similar technologies to improve website performance, understand visitor behavior, measure traffic, and enhance the client experience.

Clients may adjust browser settings to limit or block cookies, but some website features may not function properly.

9. International Processing

Some service providers, platforms, payment providers, or technology systems used by SÉRGO may process or store data outside Egypt. Where this occurs, SÉRGO aims to use trusted providers and reasonable safeguards appropriate to the nature of the service.

10. Updates to This Policy

SÉRGO may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

For privacy questions or requests, please contact:

SÉRGO

Email: info@sergoegypt.com